Monday, October 06, 2008

Today's "Question of the Day"

The most common complaint I hear from state employees is what a disaster VITA is…. What should we do about it?


  • What are their complaints?

    By Anonymous Anonymous, at 10/06/2008 12:03 PM  

  • Price, service, value, draining their budgets to pay for it.

    By Blogger Chris Saxman, at 10/06/2008 12:19 PM  

  • maybe it is just one of those things where people like to complain but they don't really have any ideas about how to do it better... everyone i know in the private sector complains about their own IT divisions as well, so this isn't really just a government sector problem. technology may make our lives easier in some ways, but at the same time it can cause even more headaches the more new technology we adopt...

    By Anonymous Anonymous, at 10/07/2008 4:26 PM  

  • How 'bout this metric - prior to the creation of VITA, state agencies ILLEGALLY copied and installed over 30,000 (yes, 30,000) copies of Microsoft Office. Can you say FELONY? Some agencies had neglected hardware and software maintenance. Servers were found in closets and sensitive data was not protected. Guess what? It takes CASH to do things correctly. Blame VITA if you want but they are playing catch-up from decades of neglect.

    By Anonymous Anonymous, at 10/08/2008 5:46 PM  

  • I don't respond to anonymous postings; however, the reality is that VITA is not well regarded by the workforce of the Commonwealth given the consistency and amount of information I receive on the issue. No one suggests that there is nothing of value at VITA but I am suggesting at a minimum there is a perception and communication problem.

    If you want to email me privately do so but anonymous postings are viewed as such.

    We're willing to fix it but before you can do that, you have to admit that there are problems. Not fixing blame or pointing fingers here - just trying to make the trains run on time and cost less in the process.

    By Blogger Chris Saxman, at 10/09/2008 1:46 PM  

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